KEYNOTE PROGRAM:
"HOW TO BE THE WORLD'S HAPPIEST RHINOCEROS"
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This high-impact, fast-paced, motivational presentation will help your group achieve greater success
in the jungle we call "life". It will get your people excited and commit them to action. Charlie leads you
on a safari of discovery that teaches "living" strategies for a happier and more productive life.
Through humorous anecdotes and a highly visual and interactive format, Charlie Tyrian motivates
audiences to create a more "balanced" life at work and at home. Your group will move toward their goals
and objectives with new clarity and focus after this dynamic presentation.
Practical tactics for the body, psychological skills for the mind, and renewed energy for the
spirit are Charlie Tyrian's gifts to your group.
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RHINOCEROS LEADERSHIP / TEAM-BUILDING TRAINING
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Let Charlie Tyrian help you create a hard-charging, high performance "Rhino" team. Foster a team
spirit through a stronger commitment to the organization, through vision, goals and objectives. The
"Keep Charging" total quality leadership approach will build a team that understands the
roles, responsibilities and contributions of effective leaders. Discover your team strengths and
improvement areas. Create team process awareness in giving and receiving feedback, handling conflicts,
stimulating vitality and open communication. Discover team decision making processes, understand and
develop interpersonal dynamics, and create an improvement plan for action.
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RHINOCEROS CUSTOMER SERVICE TRAINING
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Your employees will discover and learn the meaning of service oriented to the customer. This focus
represents a total paradigm shift for many organizations. Establish an intense sensitivity toward
customer service, discover skills that effectively improve customer service in highly competitive
markets. Identify key organizational dynamics underlying exceptional customer service, examine the bottom
line financial impact of poor customer service, create a real and lasting commitment to quality service.
Establish a program of continuously improving customer service: focusing and developing viable strategic
and tactical customer service plans for the future successes of your organization.
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